Appalling customer service

[Andy5024]

Hi so I have been a customer for over 10 years… so old it was even called BT cellnet at that point.  I have all my family accounts with O2 as well.  More fool me.  There is no customer service and loyalty does not get rewarded.  In the last 24 hours I have been lied to and policy put in front of common sense.  All I wanted was my sons birthday present delivered to a different address.  Something they have done previously and said they would do.  Then they would not.  When I said I will take my business elsewhere they actually did not care at all.  The arrogance and lack customer focus was astounding.  What a fool for giving them my money all this time.  
I will be speaking to the company I work for to get them to move the business account as well which has many 1000s using it.   Be warned people I feel stupid for sticking by an organization that could not care less…

[madasaf1sh]

@Andy5024 

Good luck in getting your company to break a contract and cause inconvenience to 1000's of users, just because you can't get a device delivered to a different address.  

I can see the response from your IT and Procurement Team  

O2 have for a long time only allowed delivery to either the customers home address or a work address, and nothing else. 

A lot of networks are now implementing this, and I have just had the same with EE, where they wouldn't even deliver it to one of their shops... It is does to protect o2 and the customer from Fraudulent orders..

[Andy5024]

Do not worry about my procurement department they factor good service in at the top of the selection criteria… 

As for having it sent to the work address would have been a lovely option… clearly your information is a bit out of date…

[madasaf1sh]

Not really a colleague had a phone delivered to the office a week or so ago...

Your procurement team will already get good service, as when you spend over a certain amount with any company you get better service, dont think I have ever queued, and get a reply from my account manager usually in the hour...

[Andy5024]

Quite funny… let us see if they get good service… good service is a cultural, training and empowerment thing.  I suspect it is rotten throughout when you actually test it.

Confirmed no work option… guess was just unlucky who I spoke to??? Or maybe the good service people were just not working that day…

[madasaf1sh]

Just like in all companies you have the full gamut of excellent and should be fired on the spot employees and I am sure your company is the same....

If you think you could do better, I am sure o2 would be happy to look at your CV...

[Pipstop78]

Can't think why you think 02 customers services is awful I think they are fantastic