Aerial Direct - What Have I Done?

[Anonymous]

Hi All,

This is an intro as well as a cry for help!

I'm just coming to the end of my Voda contract, and as I had no incentive to stay with them, I decided to shop around. I then had a call from Aerial a couple of weeks ago, and TBH, the lad that I spoke to was neither pushy or came out with typical sales patter. I asked lots of questions which he answered honestly - I asked for things like a 32G 5s instead of 16, and was it worth going to 5G of data instead of 1G and he explained every reason why I shouldn't. Maybe an honest salesman!!

He gave me time to think about it, and so I looked at all mobile contracts/offers to compare. The deal he offered, whilst only saving me a small amount of money, was better than what Voda were offering and no dearer than what other providers were offereing. He was also offering me O2 which is where I wanted to go. Yesterday, I got a pre arranged call back from him and then went through everything again, and I 'signed on the dotted line' as they say!

I had no reason to worry about this, as my last Voda contract was sold in the same way and I've never had an issue. I say no reason to worry, but as I've signed for O2 now, I thought I'd look at the forum, and now it would appear that I DO have a reason to worry!!!!

I know this was discussed at length in a previous post that has only recently been resolved - I think it was Toby that sorted it - but is there any way that I could get out of this and deal with O2 directly, is it illegal to have no 'cooling off' period, or am I now totally stuck with this lot for the next two years?

Sorry my first post is a negative one, but any advice/help will be gratefully received

Thanks, Nick

[jonsie]

I didn't think you were on at that time Bob

The post was deleted during my reply and was quite derogatory in it's content so it was only there for a matter of minutes.

[Anonymous]

I received it as an e mail notification @jonsie so actually had the main body of content of that post in my e mail.

[Cleoriff]

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@jonsie wrote:

I didn't think you were on at that time Bob

The post was deleted during my reply and was quite derogatory in it's content so it was only there for a matter of minutes.

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Yes I saw...but as I read it briefly and have had my own problems with Aerial Direct...I thought.. same difference

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[Anonymous]

I am having the same problems with Aerial Direct. Tried to upgrade my phone but was tod I was on a business tariff even though I don't have a business. Tried to cancel but was told I'd have to pay the remaining years contract off - these guys are truly shocking stay well clear of them. O2 don't seem to be able to do much even though my whole family and I have been customers for years. I even have to pay £10 to hear the original conversation to check I wasn't duped into this a year ago! They were apparently also supposed to have been paying me a £5 monthly discount which I haven't received once in the last year! @Toby you seem to be the go to guy on this - is there any thing you could possibly do to help me? Any adVice would be welcomed
Thanks in advance

[Anonymous]

Hi @Anonymous

I would private message him here http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

Good luck.

[Anonymous]

Thanks @Anonymous - will do. all I wanted to do was upgrade my handset! Been a nightmare so far.

[Anonymous]

No problem.

I've seen posts saying the company is ok and I've seen some not be so positive.

[Anonymous]

Maybe I was naive but if you're just an average person the mobile phone market is a very confusing minefield! Have Dm'd Toby.

[Cleoriff]

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@Anonymous wrote:
Maybe I was naive but if you're just an average person the mobile phone market is a very confusing minefield! Have Dm'd Toby.

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Totally agree with that comment. Also with more and more 'partners' springing up all over the place, it is far better to seek advice

[MI5]

These are just leeches and need to be disowned by O2 😞