Re: 11 days and counting - for unlock - Page 8

Anonymous · ‎19-04-2016

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

Anonymous · ‎22-04-2016

@MI5 wrote:
No you don't - it's ANY non O2 sim card.

OK, are you sure about this. Am I getting told stories on top of everything else?

If it is hard locked, is there anything I can do?

Anonymous · ‎22-04-2016

@jonsie wrote:
I have a feeling this phone is now permanently locked to O2.

If it is hard locked, or becomes hard locked during this pantomime, is there anything I can do?

MI5 · ‎22-04-2016

That's the reason why I suggested you take it to o2 to unlock it.
Once hard locked that's it, forever and if o2 screw it up, they will have to replace the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-04-2016

Good shout MI5

Martin-O2 · ‎26-04-2016

Hi @Anonymous it's been a few days how are things progressing with your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎26-04-2016

Hi @Anonymous it's been a few days how are things progressing with your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎26-04-2016

Hi Martin, handset is in the shop right now. Apparently it is a problem with around 1 in 40 Samsung handsets on 02, (so I'm told) it's not hard locked, but it has a software problem that renders it useless on any other network! So I will find out on Thursday if mine has this problem. The way he was saying it was priming me for disappointment, but I smell pork pie! Do 02 do this on purpose to make it difficult to leave?

Anonymous · ‎26-04-2016

@Anonymous wrote:
Apparently it is a problem with around 1 in 40 Samsung handsets on 02, (so I'm told) it's not hard locked, but it has a software problem that renders it useless on any other network!

IF..... this is true, shall 02 have to give me a new handset?

Cleoriff · ‎26-04-2016

I have never heard of this 'being a problem with 1 in 40 Samsung handsets on O2'? Is there any chance this could be factually correct @MI5?

Veritas Numquam Perit

MI5 · ‎26-04-2016

I've never heard such nonsense myself before either - If O2 can't unlock it for you, politely demand that they provide you with another phone which is unlocked - however, with O2's permission, Samsung could unlock it anyway as long as it isn't hard locked.
A new motherboard will sort it out either way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.