11 days and counting - for unlock - Page 9

Anonymous · ‎19-04-2016

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

Cleoriff · ‎26-04-2016

Thanks for that @MI5. I thought it sounded like 'some sort of excuse'

1 in 40 Samsung phones?/

Veritas Numquam Perit

Anonymous · ‎26-04-2016

@MI5 wrote:
I've never heard such nonsense myself before either - If O2 can't unlock it for you, politely demand that they provide you with another phone which is unlocked - however, with O2's permission, Samsung could unlock it anyway as long as it isn't hard locked.

So what the hell are they doing? Why make it so hard? I am pretty exasperated with the whole palava and not impressed with the stories and BS that I have been getting fed along the way! A simple small task............

MI5 · ‎26-04-2016

@Anonymous wrote:
So what the hell are they doing? Why make it so hard?

I've no idea, but you will get it unlocked eventually, one way or another.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-04-2016

Thanks, I hope so. Ready for my next holiday perhaps.

MI5 · ‎26-04-2016

Yeah, summer 2017, lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-05-2016

I have been blocked for 1 week and have decided that any company that can treat loyal customer like this dont deserve my time or money so i will be pulling the plug

jonsie · ‎03-05-2016

@Anonymous wrote:
I have been blocked for 1 week and have decided that any company that can treat loyal customer like this dont deserve my time or money so i will be pulling the plug

Blocked in what way?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎03-05-2016

I thought i lost it so phoned up to block it few hours later it was found so phoned them back to unblock i have had 5 different people tell me they can sort it but still the same i have been with 02 from the beginning and i am very disappointed

MI5 · ‎03-05-2016

Your sim will be blocked too as well as your phone - Have you had both unblocked?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-05-2016

They keep saying its unblocked but still the same i have told them to cancel my contract and i will just call it a day