11 days and counting - for unlock - Page 10

Anonymous · ‎19-04-2016

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

jonsie · ‎03-05-2016

The account can be unblocked more or less straight away but the IMEI can and often does take over a week.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎03-05-2016

@Anonymous wrote:
They keep saying its unblocked but still the same i have told them to cancel my contract and i will just call it a day

You may well then have a handset that you can't use.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎03-05-2016

Just like to retract my statement from before apparently i should of changed my sim card for a new one which i didnt resulting in me having no fone for a week because im a tool sorry 02

MI5 · ‎03-05-2016

The block still needs lifting from your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-05-2016

Ofcom have voted us No.1 for Customer Service Satisfaction, for the 7th time in a row. We've also won Website of the Year two years running.

Ha ha ha hah ah ha hah hah hahahahah ha ha ha!!!!!! Just saw this on the 02 website.

How could another company be more impotent, apathetic, misguided and downright untruthful than this mob??

So after 26 days and endless hours with phone, e-mail and quick chat, I took it into a shop and was told it will have to be sent away and will take "a week or so" and they couldn't offer me a handset in the meantime. So I went to one of the independent phone repair shops and guess what?

........................TWO HOURS!!!!!! and 30 quid! Solved! Phone unlocked!

02 SIM straight on the fire!

Thanks again to you guys for giving a toss! You were a thousand times more useful than "No.1 for Customer Service Satisfaction" 02.

Cleoriff · ‎04-05-2016

Hi @Anonymous So pleased you have eventually got this phone unlocked.. Totally ridiculous that you had to get it done at a cost to yourself......At least now you are free to move where you like. Best of luck

Veritas Numquam Perit

Anonymous · ‎04-05-2016

Thank you!

MI5 · ‎04-05-2016

Good grief!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.