02 "Apparently DON'T do Samsung j5 dual SIM phone"

[Anonymous]

Totally regretting coming over to O2. I took out a contract with them for a J5 2016 dual SIM a few months a back.
1st phone come with a crack in the screen, no problem O2 replacement next day.
Next day new phone all good but not dual SIM so call them to explain simple fact that it's not dual SIM to be told they and Samsung have Never done dual SIM phone's on the J5!!!!!!
Is it just me or is the company pulling the wool over my eyes and is it possible to cansell this contract WITHOUT incurring any charges and just sending back the phone to the frauds?

[Cleoriff]

Hi @Anonymous You can make a complaint ..https://www.o2.co.uk/how-to-complain Not sure if they will allow you to leave without penalty though...Advice on cancellation here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Anonymous]

Cheers Cleoriff for this. It's a shame O2 carnt respond ask quick

[MI5]

I've never seen a dual sim J5 sold by o2 direct.
Was it from o2 or somewhere else?

[Anonymous]

Yes O2 online

[MI5]

Weird, only ever seen the One Plus sold as a dual sim device.

[Anonymous]

It's a shame we can't upload file's on here. On the o2 my account and click on Help and your divice comes up, it even comes up as my divice been a Samsung 2016 j5 dual sim...

[MI5]

I'm not disputing that's what you got. I'm just saying it's most unusual for O2.
Was it actually advertised as a dual sim phone or was that just what arrived?

[Anonymous]

It's what was advertised and the 1st phone was.

[MI5]

OK cheers.
Let us know what complaints say please.