Samsung Galaxy Watch 7 LTE plan cannot make calls and text, only receive calls.

[Duck999]

New O2 user here.

Recently got a new smartwatch plan with O2. Both phone nano SIM (phone) and eSIM (watch) have been activated. Phone calls/data/texts works perfectly. However on the watch, I can ONLY receive calls on the watch's number but cannot make calls or send texts. When I tried to make a call from the watch over the mobile plan connection (without using the Bluetooth connection to the phone), I always see the message "Emergency Calls Only".

- Do I need activate anything else on the eSIM with O2?

- I want to receive calls on my watch for people calling my phone. Do I need to set up Call Divert on the main number (phone) to divert calls to my watch's number?

Thanks!

[Oxonian]

A warm welcome @Duck999 to this O2 customer to customer community. We have a couple of guides dealing with Samsung watches :- 

Samsung Galaxy Watch Active 

Guide: Connecting your Samsung Smartwatch 

Please post again if you still have problems once you have worked through these guides. 👍

[Duck999]

So it seems that from reading the guides and doing my own research, watch calling (with the same number as the phone) is only available on Samsung phones with "Call & text on other devices" switched on. O2, especially the sales people, should have made this clear from the beginning.

[MI5]

@Duck999 

The phone needs to be on and connected at all times too, even if left at home.