02 "Apparently DON'T do Samsung j5 dual SIM phone"

on 08-11-2017 19:36
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on 08-11-2017 19:36
1st phone come with a crack in the screen, no problem O2 replacement next day.
Next day new phone all good but not dual SIM so call them to explain simple fact that it's not dual SIM to be told they and Samsung have Never done dual SIM phone's on the J5!!!!!!
Is it just me or is the company pulling the wool over my eyes and is it possible to cansell this contract WITHOUT incurring any charges and just sending back the phone to the frauds?
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on 08-11-2017 19:41
Hi @Anonymous You can make a complaint ..https://www.o2.co.uk/how-to-complain Not sure if they will allow you to leave without penalty though...Advice on cancellation here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526
Veritas Numquam Perit

on 08-11-2017 19:45
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on 08-11-2017 19:45

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on 08-11-2017 19:45
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on 08-11-2017 19:45
Was it from o2 or somewhere else?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 08-11-2017 19:49
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on 08-11-2017 19:49
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on 08-11-2017 19:54
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on 08-11-2017 19:54
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 08-11-2017 20:01
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on 08-11-2017 20:01
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on 08-11-2017 20:02
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on 08-11-2017 20:02
Was it actually advertised as a dual sim phone or was that just what arrived?
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on 08-11-2017 20:14
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on 08-11-2017 20:14
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on 08-11-2017 20:18
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on 08-11-2017 20:18
Let us know what complaints say please.
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