02 Recycle hiding behind Terms and Conditions

[Sebdb]

Just used 02 recycling to send back a Iphone 7 Plus

I packaged as requested using their packaging and label , took a photo of the phone beforehand, dropped it off at the post office.

3 days later i get an email reducing the offer from £215 to £41 because of a cracked screen. They do, to be fair, then send me a picture of the crack

However this is where it goes wrong, I send the picture of the undamaged phone before it was given to Royal Mail, however I am told that i need to claim against Royal Mail depsite the fact that i have no contract with Royal Mail nor do i know 100% that the damage occured in transit it could have been in their facility.

So in essence i have to either accept the £41 or receive back a damaged phone, and try and claim against the Post Office.

My point here and to them is that they have a duty of care and cant just hide behind their terms and conditions.

Interestingly they state that no contract exist between me and them until they receive the phone and have paid out, not sure they can really get away with that even if it is in their terms and conditions - Unfair contract anyone!!!

Also they try and say that they hold no responsibility for damage in transit, however again not sure this will hold up legally when it is them paying Royal Mail for the service not the customer.

I have pointed these issues out to them but they are digging their heels in so would be interesting to hear from anyone else in similar situation and or a legal persepective 

Seb

[EmilieT]

Hi @Sebdb , I've just sent you a Private Message to get a few more details, as I'd like to get someone to look into this further for you. You can read and reply to my message by going into Messages, in the top right of your page

Thanks everyone for the advice so far!

[Markster22]

I have litterally just had the same with an iphone 11 😞 i wish i had read all these reviews beforhand 

[madasaf1sh]

@Markster22 

It's not just o2, I have seen it with Music Magpie, Envirofone etc where they dont cover in transit, via any courier / postal service so not unique to o2