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02 Mobile Broadband Dongle.

Anonymous
Not applicable

on ‎27-05-2014 07:43

on ‎27-05-2014 07:43

I keep trying to connect and it connects and disconnects seconds later.  Anyone have any idea why this keeps happening?

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Anonymous
Not applicable

‎27-05-2014 07:46 - edited ‎27-05-2014 07:51

‎27-05-2014 07:46 - edited ‎27-05-2014 07:51

Hi and Welcome to the forum,

I would check any security suite and firewall first.

Has this just happened ?
Are you sing a windows PC or Mac ?
Do you have enough credit / data allowance left ?

Take out the sim and clean it.
You may need a replacement sim if you haven't used it in the last 6 months.

Update the drivers.
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Anonymous
Not applicable
In response to Anonymous

‎27-05-2014 07:56 - edited ‎27-05-2014 07:59

‎27-05-2014 07:56 - edited ‎27-05-2014 07:59

This link may help http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=USB_home,varset_ModemTab=softw...

Sorry to add If you can't get it going from my or other members suggestions then Cs may be able to help.

http://www.o2.co.uk/contactus
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Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 09:48

on ‎27-05-2014 09:48

It happened last night and I have 900mb left.   Any suggestions as to why this has happened apart from cleaning the sim?

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Anonymous
Not applicable
In response to Anonymous

‎27-05-2014 09:53 - edited ‎27-05-2014 09:55

‎27-05-2014 09:53 - edited ‎27-05-2014 09:55

Hi

Without being able to physically check your computer settings / firewalls and so on and dongle.... No.

It could be any number of things.

Have you recently applied any updates to your computer.

With respect theirs more to my reply than cleaning the SIM card. Have you tried all the above ?
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Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:22

on ‎27-05-2014 13:22

I havent checked them yet but I will do.  Computer is fairly new as well so I may return it to computer factory settings and see if that does anything.

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Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:27

on ‎27-05-2014 13:27

Let us know how you get on.

slight_smile
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Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:31

on ‎27-05-2014 13:31

Sorry if I had appeared disrespectful to your helpful comments,  I didnt mean it the way it came across.

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Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:32

on ‎27-05-2014 13:32

Yeah no worries I will let you know.

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Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 15:46

on ‎27-05-2014 15:46

Gonna do a factory re-set when I get home tonight and hopefully that will sort it out.  Hope to let you know later tonight band of brothers.

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