This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

02 Mobile Broadband Dongle.

Anonymous
Not applicable

on ‎27-05-2014 07:43

on ‎27-05-2014 07:43

I keep trying to connect and it connects and disconnects seconds later.  Anyone have any idea why this keeps happening?

Message 1 of 11
2,063 Views
0 Kudos
10 REPLIES 10

Anonymous
Not applicable

‎27-05-2014 07:46 - edited ‎27-05-2014 07:51

‎27-05-2014 07:46 - edited ‎27-05-2014 07:51

Hi and Welcome to the forum,

I would check any security suite and firewall first.

Has this just happened ?
Are you sing a windows PC or Mac ?
Do you have enough credit / data allowance left ?

Take out the sim and clean it.
You may need a replacement sim if you haven't used it in the last 6 months.

Update the drivers.
Message 2 of 11
1,925 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

‎27-05-2014 07:56 - edited ‎27-05-2014 07:59

‎27-05-2014 07:56 - edited ‎27-05-2014 07:59

This link may help http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=USB_home,varset_ModemTab=softw...

Sorry to add If you can't get it going from my or other members suggestions then Cs may be able to help.

http://www.o2.co.uk/contactus
Message 3 of 11
1,919 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 09:48

on ‎27-05-2014 09:48

It happened last night and I have 900mb left.   Any suggestions as to why this has happened apart from cleaning the sim?

Message 4 of 11
1,889 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

‎27-05-2014 09:53 - edited ‎27-05-2014 09:55

‎27-05-2014 09:53 - edited ‎27-05-2014 09:55

Hi

Without being able to physically check your computer settings / firewalls and so on and dongle.... No.

It could be any number of things.

Have you recently applied any updates to your computer.

With respect theirs more to my reply than cleaning the SIM card. Have you tried all the above ?
Message 5 of 11
1,884 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:22

on ‎27-05-2014 13:22

I havent checked them yet but I will do.  Computer is fairly new as well so I may return it to computer factory settings and see if that does anything.

Message 6 of 11
1,841 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:27

on ‎27-05-2014 13:27

Let us know how you get on.

slight_smile
Message 7 of 11
1,835 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:31

on ‎27-05-2014 13:31

Sorry if I had appeared disrespectful to your helpful comments,  I didnt mean it the way it came across.

Message 8 of 11
1,834 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 13:32

on ‎27-05-2014 13:32

Yeah no worries I will let you know.

Message 9 of 11
1,833 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎27-05-2014 15:46

on ‎27-05-2014 15:46

Gonna do a factory re-set when I get home tonight and hopefully that will sort it out.  Hope to let you know later tonight band of brothers.

Message 10 of 11
1,820 Views
0 Kudos
Top Kudoed Authors
View All
Top