Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 6556 Views
  • 2 replies
  • 1 kudos

GPRS calls massive charge

We have an O2 business account with two contracts, each offering a 20GB data allowance. Today, upon reviewing our bill we were shocked to discover recurring charges for GPRS calls amounting to a total of £829.00. It's particularly surprising because ...

Kam020986 by Level 1: Joiner
  • 3403 Views
  • 8 replies
  • 1 kudos

Resolved! Contract with Aerial Direct

I discovered today that my business contract is with Aerial Direct and not O2 as I had previously believed. After reading a few threads about them I'm now aware of their reputation but am a bit concerned. My contract is up in a few months and I'm a b...

Overdue bill

I tried to contact O2 business on online chat on my 02 but it is not possible. Last Thursday I paid 02 bill overdue. Today I want my mobile phone connected immediately, otherwise I will cancel my contract with you.

Anonymous by Not applicable
  • 1035 Views
  • 7 replies
  • 0 kudos

Line rental £84.99

I am trying to understand what my options are for upgrade. I’m paying this amount for line rental. What does that mean. I’ve had my phone more than 2 years so I can upgrade. The phone is now going really slowly and occasionally not accepting charge. ...

Goody889 by Level 1: Joiner
  • 1232 Views
  • 5 replies
  • 0 kudos

Rest of the world 30 day pass

i arranged for a rest of the world pass to start on the 22 of February as I was off to Australia and said the dates were from 22 of february 20024 to 17 of march. However I see on my latest bill that the add on has not been stopped and I am being cha...

felicity1 by Level 1: Joiner
  • 525 Views
  • 1 replies
  • 0 kudos

Identity theft and fraudulent account.

I am not an 02 customer.In July 2023 someone opened multiple accounts with my details with 02 and vodaphone, obtaining multiple iphones. They managed to do this without bank details ( or certainly not mine ).I started receiving bills from both suppli...

J77 by Level 1: Joiner
  • 974 Views
  • 2 replies
  • 0 kudos

How to know no caller ID

Hello, I need to know who has called my number from no caller ID. It's urgent. Can you please help?

VIPG by Level 1: Joiner
  • 2941 Views
  • 3 replies
  • 0 kudos

Not able to get hold of any one at o2 telefast system

I just moved over from arial direct to 02 telefast system . I have major problem with them as they do not answer any calls infact, neither does o2 . Since when do you get charge for line rental with mobile phones . I was not informed of this by these...

Bruce09 by Level 1: Joiner
  • 1061 Views
  • 4 replies
  • 0 kudos