Fraud on account in 2020 still not refunded

[mattyg2004]

Hey

We had 2 iPhones fraudulantly added to our account in June 2020 and an increase in our monthly tarrif.
This has all been cleared up with the fraud team. A note put on our account. (not that it did any use as I was also a victim of a sim swap scam) However dispite numerous requests to have our account refunded. We've been ignored.
So my next step is going to be down the Small claims courts route.

Anyone know where I send the 7 day LBA too.

Ta
Matt

[madasaf1sh · Accepted solution]

@mattyg2004 

Google would have been a good start and that would give you the o2 registered address. Which is in Slough

Or look on o2.co.uk/contactus

You need to address it to the Legal Department.

[Aaaaaaaa]

Hi Matt my number with o2 was randomly disconnected and I am still waiting 4 months later with an explanation with no luck at all they are the worst ! Did you ever get to resolve this sim swap fraud issue ?

[Oxonian]

@Aaaaaaaa 

If that question is aimed at @mattyg2004, you need to tag him thus ! 👍  

[Oxonian]

@mattyg2004 

Rather than seeking judgement in the Small Claims' Court, have you thought of lodging a formal complaint with O2 ? It might well prove to be a quicker process and if it is not successful, you can then pursue the matter in court.

The complaints' process is detailed in :-  

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please keep us informed of developments. 👍