Switching a business account to a personal account
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on 13-06-2024 16:29
Dear o2,
once upon a time I was an o2 business customer, then I left and joined Virgin. When Virgin joined with o2 I found I was back being a business customer with o2 which I am not. How can this be fixed please? it is stopping me using Myo2 to do all the things a personal customer wants to do.
thanks
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13-06-2024 16:46 - edited 13-06-2024 16:50
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13-06-2024 16:46 - edited 13-06-2024 16:50
@sololite This is not O2. This is a customer community. See the guide below:
How to find help & contact O2: A Guide - O2 Community
Edit: If you agreed to a business contract with Aerial Direct, one of O2's so-called 'trusted partners', you're most likely up the creek for the duration of the contract.
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on 13-06-2024 18:43
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on 13-06-2024 18:43
Thanks Bambino. I understand about this not being an official channel. I've had some contact using your twitter link but so far just had an AI cut and paste response. Thanks for responding , I appreciate you taking an interest.

