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Upgrade

SarahLee
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Hi guys, I upgraded my hand set today. New handset due to tomorrow. 

Everything has been fine with current handset till around the evening time where my signal has gone along with data?

Could any help with some insight on why this is please? Also if its to do with the upgrade will my services come back on later tonight/tomorrow morning.

 

Thank you. 

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madasaf1sh
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@SarahLee 

 

That means they have ordered you a new sim which, which sometimes happens. 

Full service will be resumed when you get the new phone and sim.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@SarahLee 

 

That means they have ordered you a new sim which, which sometimes happens. 

Full service will be resumed when you get the new phone and sim.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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SarahLee
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Thank you for the reply.

 

I am keeping the same number though, as on my contract information that was sent via email says Re-signing number and states the last 3 digits. 

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MI5
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@SarahLee 

I guess your contract has been migrated to a 5g sim (your old sim would only be 4g).

They shouldn't be doing this until you receive your new phone but it has happened to others due to a system error.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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SarahLee
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Thank you for your help.

I regained services this morning thank god!

New phone was delivered at. 3.45pm

O2 should really leave the sims alone till new phone is the hands of customer save all the problems.

But again thank you appreciate the help. 

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