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Upgrade

SarahLee
Level 1: Joiner
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Hi guys, I upgraded my hand set today. New handset due to tomorrow. 

Everything has been fine with current handset till around the evening time where my signal has gone along with data?

Could any help with some insight on why this is please? Also if its to do with the upgrade will my services come back on later tonight/tomorrow morning.

 

Thank you. 

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madasaf1sh
Level 68: Extraordinaire
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@SarahLee 

 

That means they have ordered you a new sim which, which sometimes happens. 

Full service will be resumed when you get the new phone and sim.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
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Registered:

@SarahLee 

 

That means they have ordered you a new sim which, which sometimes happens. 

Full service will be resumed when you get the new phone and sim.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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SarahLee
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Thank you for the reply.

 

I am keeping the same number though, as on my contract information that was sent via email says Re-signing number and states the last 3 digits. 

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MI5
Level 94: Supreme
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Registered:

@SarahLee 

I guess your contract has been migrated to a 5g sim (your old sim would only be 4g).

They shouldn't be doing this until you receive your new phone but it has happened to others due to a system error.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SarahLee
Level 1: Joiner
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Registered:

Thank you for your help.

I regained services this morning thank god!

New phone was delivered at. 3.45pm

O2 should really leave the sims alone till new phone is the hands of customer save all the problems.

But again thank you appreciate the help. 

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