Service not resumed

[Mlk-bmth]

Hello, I paid the overdue amount on the 2nd August (3days ago) and the full remaining balance on the 5th August yesterday and still not had any outgoing call or data service resume. The payments were made during the week and not the weekend so I was expecting it to be no more than 24hours after payment for service to resume. Please advise.. if a manual reset can be done. I know this is possible because it has been done in the past. 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[pgn]

Official O2 advice near the end of this page, @Mlk-bmth - would look at calling 202 to set up a direct debit or direct billing to a card. Good luck!

https://www.o2.co.uk/help/account-and-billing/how-to-pay

[Bambino]

@Mlk-bmth It can take 48 hours for monies to clear O2's account, and as you paid the balance yesterday it will most likely be Monday at the earliest before your payment clears. If you want to avoid problems like this going forward, set up a Direct Debit, which you're meant to do.