S22 phone not working properly

[karen_26]

Hi, I got an upgrade and the phone is glitchy both during texts and calls and I can't get mobile internet. I'm trying to swap my sim but getting nowhere. can't get through on the phone and there is no live chat anymore. I don't want to be stuck with a new handset that doesn't work properly

[Bambino]

@karen_26  This is a customer community. You'll have to keep trying to reach customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[jonsie]

Personally I would return the phone for exchange

Returning your device | Help & Support | O2

[MI5]

@karen_26 

You need to call 8002 for business customer services.

[Oxonian]

@karen_26 

You can change your SIM by visiting your local O2 retail store with photographic ID :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

However, whether or not that will solve your problems is anyone's guess. Do you have a PAYG SIM or could you borrow a SIM to see if a different SIM makes any difference ?