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O2 unable to find O2 accounts

saxblowers
Level 1: Joiner
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on ‎28-04-2020 19:23

on ‎28-04-2020 19:23

Hi,

 

 

is anyone else having the problem that needing to change contract details on exisiting numbers,  and wanting to do this on-line rather than use up operator time,  the system search for the phone number in question yields "no results found"?    I need PAC codes for two numbers,  and neither of them can be found on the on-line system.   They were identified quickly enough when O2 invoiced me for usage two days ago!

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MI5
Level 94: Supreme
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on ‎28-04-2020 19:25

on ‎28-04-2020 19:25

@saxblowers 

You can't text for pac if you have more than one contract on your account.

Guide: How to get your PAC [June 2021 Update] 

If so, you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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