O2 unable to find O2 accounts

[saxblowers]

Hi,

is anyone else having the problem that needing to change contract details on exisiting numbers,  and wanting to do this on-line rather than use up operator time,  the system search for the phone number in question yields "no results found"?    I need PAC codes for two numbers,  and neither of them can be found on the on-line system.   They were identified quickly enough when O2 invoiced me for usage two days ago!

[MI5]

@saxblowers 

You can't text for pac if you have more than one contract on your account.

Guide: How to get your PAC [June 2021 Update] 

If so, you'll need to call customer service Guide: Coronavirus Community Help and Support