Solved: Mobile router

LucasB · ‎04-08-2020

Hi can anyone advise as i don't seem to be able to find 'live' chat on the site

I bought a Netgear Mobile router specifically to take it abroad
However, it will not connect. I am in Greece and having to rely on the local/intermittent wifi - not great

The message I get on my laptop is Roaming data disabled and
Mobile Broadband disconnected (your data connection is disconnected) - is the solution in Settings on the laptop or do I need to speak to someone in o2?

Many thanks

MI5 · ‎04-08-2020

@LucasB

O2 data sims don't work abroad unfortunately, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-08-2020

@LucasB

O2 data sims don't work abroad unfortunately, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Mobile router

02 app

Regarding my phone

change address

Refund and close account .

Change name on account