IMEI Number Blocked

[Davidbb144]

So for over a week now I don't have a mobile phone, I have a wifi phone

The Sunday after the coronation my phone stopped working, I went into an O2 shop and they said the SIM was dusty so the changed it. Made no diffreence

On Wed I went into another o2 shop who, after 40 minutes, said that my IMEI number was blocked and they would get it unblocked. The said that my phone had been registered as lost or stolen. It was certainly not resisted as lost or stolen by me !

Nothing gets fixed and on the Thursday I got back to the same shop who say that the IMEI number is still blocked but, they will sort it.

Yesterday, Sunday, the phone is till not working and I ran up O2. The IMEI number is still blocked but, he will sort it.

It is another 24 hours and it still is not working.... I have now been told 4 times that this will be fixed !!

I have lost the will to live and sadly ,my contract with o2 has over 12 months to run.

I even emailed the Head of Customer Service at o2 (Mark Gait) but have heard nothing from him

HELP

[Nikkel77]

Thanks so much for all your help il have a look at the link but hoping the person you tagged reaches out .. thanks 

[pgn]

Hi @O2Sarah- - it is not clear if KyleW was able to connect with @Nikkel77 on Saturday - would you be able to add this to your already long list for a follow-up, please? Thanks!

[O2Sarah-]

Of course 😊

Thanks @pgn 

[Nikkel77]

Hi thanks for reaching out I managed to get it sorted over the phone eventually .. thanks so much for the kind offered of help .. x