Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 6278 Views
  • 2 replies
  • 1 kudos

Resolved! Barred

Hi I’m experiencing financial problem at the moment haven’t been able to pay my bill and therefore phone has become barred I can’t call o2 for help as can’t call out and my o2 won’t work on business

Lisa851 by Level 1: Joiner
  • 1259 Views
  • 1 replies
  • 0 kudos

Resolved! Premium & Information Services

Hi everyone. I would like to ask how can I cancel this Premium text because every month I pay £75 or £85. But I don't know why. I tried to send Stop messages but nothing.

Xiaomi Mi 10

Hi. has anyone managed to get wifi calling /4G calling working on a Xiaomi Mi 10? I have just ordered the handset direct from Xiaomi but thinking i may now cancel as Mi 10 not on the official O2 list of wifi calling supported handsets although i am n...

Feargal by Level 1: Joiner
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  • 11 replies
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Resolved! Can I keep my current private mobile phone number?

I am going to swap to an O2 business contract soon. Please can you let me know IF I am able to take my current O2 private mobile number with me? If I can could you let me know step by step how to do this. Many thanks in advance.

Marjorie by Level 1: Joiner
  • 912 Views
  • 1 replies
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Resolved! Business upgrade team?

I recently submitted a request for an upgrade to one of the phones on my business account via the business portal, and was advised to expect a call back within 24 hours. Slightly later than this I got a call from 0330 303 5293, but the phone screen f...

RedPepper by Level 1: Joiner
  • 2196 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card not activated after 60 hours

Hello, My new SIM card has still not activated I’m not able to log into my account as it wants to send me a code via text, I can’t call to find out why and I can’t find the live chat anywhere on this site!! Please help??? ThanksAlastair

Ali1993 by Level 1: Joiner
  • 1550 Views
  • 4 replies
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Resolved! Pay bill online

Is there anyway I can pay my bill online without security questions. I've tried my o2 but it only shows me my bill

Deedy_12 by Level 1: Joiner
  • 985 Views
  • 2 replies
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Business SIM in USA

Hi All I'm off to the States next week on holiday so will not be using phone for business much at all. Called CS and it is not viable for me to pay for the add-ons as I have a personal SIM (not O2) that allows me to use my UK allowances in the US. I ...

PJB by Level 1: Joiner
  • 1684 Views
  • 6 replies
  • 0 kudos

Resolved! Call fowarding and Spend Cap

Hi, Is it possible to set up call forwarding remotely with in my online account? I would also like to add additional data as I have reached the spend cap.

TomDorse by Level 1: Joiner
  • 563 Views
  • 1 replies
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Resolved! O2 invoicing for Apple Watch

HiEarly last year I had to open a personal account for my business mobile in order to procure sync my Apple Watch. However as I would prefer for O2 invoices to be billed in the name of my business (so that we can reclaim the VAT) I am wondering when ...

njellin by Level 1: Joiner
  • 611 Views
  • 1 replies
  • 0 kudos