How to remove the line rental charges for lost mobile phones

[Claire-1974]

Hi we reported a lost mobile on 22nd March 2023 and it was barred so no-one was able to use it.  But we are still paying line rental each month for this barred mobile.  How do we stop getting charged for the rental each month?  Please advise.

[jonsie]

If you are under  contract you still need to pay whether you have had the phone barred or not

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[jonsie · Accepted solution]

How to cancel but be aware you may have to pay charges until the end of any minimum term

Guide: Cancelling Your Contract 

[Enlli]

It's 8002 or 0800 997 7337 to contact O2 Business