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EwelinaK · ‎13-08-2024

I finished the contract at the end od May 2024. i received final Bill in June. i have not received my monet( refund) back to this day. Help!

MI5 · ‎13-08-2024

@EwelinaK

https://www.o2.co.uk/help/account-and-billing/refunds

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EwelinaK · ‎14-08-2024

My number has been ported from O2 to another network for 2 months now, and the other number is deactivated.Contact with the team has always been difficult, if not impossible.

MI5 · ‎14-08-2024

Try calling early morning @EwelinaK

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Final Bill and refund

upgrade

Change payment date

Terrible Business Customer Service- Help!

Esim

Need to chat with customer care