04-11-2024 17:38
04-11-2024 17:43
@PhilDuke This is not O2. This is a customer community.
You need to speak to the Payment Management Team on 0800 902 0217 or 0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
07-11-2024 12:45
07-11-2024 12:45
After 20 years with o2, payment management could find no trace of me and cannot help
07-11-2024 13:03
07-11-2024 13:03
You are probably a legacy customer and your account has not been transferred to the new system
Sadly, the only advice we can give is keep trying O2. Try the social media route
Guide: How to find help & contact O2