Final refund

[PhilDuke]

You promised me  a final refund on 30/7/24 which I have not received

[Bambino]

@PhilDuke This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[PhilDuke]

After 20 years with o2, payment management could find no trace of me and cannot help

[Enlli]

You are probably a legacy customer and your account has not been transferred to the new system 

Sadly, the only advice we can give is keep trying O2. Try the social media route

Guide: How to find help & contact O2