Final Bill and refund

[EwelinaK]

I finished the contract at the end od May 2024. i received final Bill in June. i have not received my monet( refund) back to this day. Help! 

[MI5]

@EwelinaK 

https://www.o2.co.uk/help/account-and-billing/refunds

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[EwelinaK]

My number has been ported from O2 to another network for 2 months now, and the other number is deactivated.Contact with the team has always been difficult, if not impossible.

[MI5]

Try calling early morning @EwelinaK