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Level 1: Joiner
Posts: 2
Registered: ‎19-07-2018

Existing sim in new phone

Existing O2 iphone 5, just bought a iphone 6 same sim size, swap sim over, iphone 6 just says “searching” instead of O2, any ideas why ?
Thought i could just move sim over And new iphone 6 would be ok ?
Thanks in advance.
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Posts: 84,202
Topics: 714
Registered: ‎14-01-2013

Re: Existing sim in new phone

Hi @Danny0367 Is should be fine as they both take a nano sim.

Are you PAYG or Contract? That could cause issues as they are different sim types

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If nothing has changed tariff wise then keep rebooting your phone.

If none of that works just pop into a local O2 shop and pick a up new sim and get them to transfer everything over ..

*The Game Is On*

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Posts: 98,285
Topics: 545
Solutions: 12,350
Registered: ‎04-04-2012

Re: Existing sim in new phone

Where did the new phone come from?
Is it an o2 or unlocked phone?
Is it faulty?
Does any other sim work in it ?
Have you connected to iTunes etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎19-07-2018

Re: Existing sim in new phone

Bought phone from a mate of a mate.
It was being previously on O2 contract.
Tried other O2 sim in it. Same issue. Just says “searching” or “No service”
How would connecting to itunes help ?
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Posts: 84,202
Topics: 714
Registered: ‎14-01-2013

Re: Existing sim in new phone

[ Edited ]

@Danny0367 wrote:
Bought phone from a mate of a mate.
It was being previously on O2 contract.
Tried other O2 sim in it. Same issue. Just says “searching” or “No service”
How would connecting to itunes help ?

Oh that might put a different perspective on it @Danny0367

It may have been reported lost or stolen as part of an insurance scam. In that case O2 would have blocked the phone. Just a suggestion...Smiley Sad

Edited to add you can check this by using this site https://www.checkmend.com/uk/

*The Game Is On*

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Posts: 98,285
Topics: 545
Solutions: 12,350
Registered: ‎04-04-2012

Re: Existing sim in new phone

Check IMEI number here for a barred phone https://www.checkmend.com/uk?gclid=CjwKCAjw7cDaBRBtEiwAsxprXQ-tjrjhcl5tF6p1IPu1s35d7yyDjIU1zEIgbG5ye...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 45: Knowing
Posts: 5,315
Registered: ‎26-03-2014

Re: Existing sim in new phone

Did you see it working before you bought it?
If the IMEI is not flagged up then it might be the SIM tray/reader is not working properly...
Try your sim in your old phone to make sure it still works.
As advised before, try getting a new sim from an o2 shop.
If none of that works then definitely the sim reader.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Existing sim in new phone

[ Edited ]

Hi @Danny0367, and welcome to the forum slight smile Please let us know how you get on with your SIM and phone. Did the replies above help you get this sorted?

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