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Loulou89 · ‎30-03-2020

I’m trying to cancel my SIM card in an iPad which I only use on wifi. The SIM card has been removed but they carry on charging me each month for this service I do not require. Because of the corona I can’t seem to get hold of anyone and also on my o2 app you can’t do anything on there as everything is on lockdown. What other option do I have? And if I cancel my direct debit will I get charged for this?

Louise

jonsie · ‎30-03-2020

Cancel by text

Guide: Cancelling Your Contract

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-03-2020

@Loulou89

Do not cancel your DD or you will get a bad credit report.

Your iPad sim includes 100 texts per month but you need to put the iPad sim in a phone in order to text the cancellation request Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Loulou89 · ‎30-03-2020

Doesn’t work for some reason even though I’m on 3G

Louise

Bambino · ‎30-03-2020

@Loulou89 Make sure you've put the sim in your phone correctly. There's no reason why it shouldn't work.

I DO NOT WORK FOR O2

MI5 · ‎30-03-2020

@Loulou89

Checkk if iMessage has registered in settings and turn on "send as sms"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cancelling SIM card

upgrade

Change payment date

Terrible Business Customer Service- Help!

Esim

Need to chat with customer care