Aerial Direct

[Joanne2]

Since forever we have had a business contract with O2. Somehow, at some point we have ended up with Aerial Direct. We pay a fortune every month for 2 sim only phones - anything from £80-100. We don’t even know how we have ended up with them and now we are tied in until March 2021. It will cost around £800 to leave and when I called them to reduce our tariff I was told you can’t reduce due to the contract (which we have never seen or signed) and can only increase the tariff.

Upon visiting an O2 store I was given the high level complaints department email address and assured they would help. After waiting for a reply for nearly 2 months O2 finally replied stating Aerial Direct had investigated the matter and were happy all was correct so O2 were happy with their findings.

I find it strange that we are not alone in suddenly finding ourselves trapped into a contract and that O2 do not care one bit.

In March 2021 we will leave Aerial and O2 and when my children’s contracts are up with O2 I will go elsewhere.

[gmarkj]

I would be asking to get copies of the contracts that you "signed", or even agreed to verbally so that you can dispute them.
Unfortunately Aerial Direct are a "trusted partner" of o2, when in reality they are shysters looking to make as much money of unsuspecting customers as possible.
I will tag the forum mods (@Martin-o2, @EmilieT and @Marjo) to see if they can assist with anything.
If not, your only other recourse is to ask for a deadlock letter from the complaints team and take it to the ombudsman.

[Cleoriff]

@Joanne2£80 -£100  for SIM ONLY tariffs?

That is absolutely diabolical.

Edited to add I agree with @gmarkj. Let them show you evidence of these contracts you have never seen, though  supposedly signed!!

Absolute scum of a company. Trusted partner they are NOT!

[Joanne2]

They also said they had a 19 minute phone call as proof we agreed to it and have asked for a copy of that and has never arrived.

[Joanne2]

Thank you I will certainly ask for a copy of the contract from them and I will look into the deadlock letter - I feel trapped and conned by them.

[Anonymous]

You are right to feel this way. Total con men this company is & see the many complaints on this forum 

[Joanne2]

Just to update Aerial Direct have contacted me this morning and now have a reduced tariff and new phone. As far as I am concerned the matter is resolved - Thank you all.

[gmarkj]

While that is great news, just check that you are not tied into a new 2 year deal...

[Anonymous]

Hello @Joanne2

I've been reading this thread (I have no IT knowledge to impart) ... but ... have been an active member of this forum for over 5 years

Just to say how pleased I am for you ... & ... pleased 'The Regular Posters' ie IT knowledgeable members of the forum have been able to help you 

I am a bit of a Permanent IT Novice ... & ... the good people on the forum have helped me time & time again

Best Wishes

WispaRed7

[Anonymous]

If it’s a new phone they possibly may have tied you into another contract😔 I seem to recall a similar thread & the existing contract turned into a new 2 or 3 year tariff & phone