Aerial Direct - Has anyone managed to get out of the contract?

[django90]

Hi 

I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Has anyone been able to sucessfully get out of their contract? I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! 

Any advice please?

[django90]

Hey thanks for all your help with this - 

I would advise that anyone readng this who has had issues to contact the same service I have - https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issu...

In cases such as this, the more people who report the better. Strength in numbers etc

[Pocockn]

Hi

Was just wondering what the outcome of this case was?

We're currently in the same posistion, tried to cancel within 48hours, they explained this wasnt an option and then offered a further 5% discount.

We are still within 14 days, however because it is a business contract apparently there is no cooling off period, however we're still not happy to continue with these.

Any advice on our options?

Thanks 

[MI5]

Talk to your solicitor is the best advice I can give you.
You're unlikely to win by yourself.

[jonsie]

A solicitor would be the best bet but maybe CAB can advise a cheaper option. Any help or advice @Martin-O2 @Marjo @EmilieT

[Marjo]

Thanks for the tag @jonsie!

I'll drop you a Private Message here on the forum shortly @Pocockn to get some additional details and we can check on our end what the best next steps would be.

[Pocockn]

Oh Wow, a solicitor??
I'm shocked that O2 would associate themselves with a company like this!

[Cleoriff]

@PococknHave you checked to see if you have a private message from @Marjo. Look at the little envelope icon top right hand side of your screen....

[Pocockn]

Great thank you, I've replied this morning, so hopefully will be able to get some advice.

[django90]

Hi sorry, I submitted the original post on this over a year ago. I’m putting this down to a learning curve now as my contract runs out early next year. My last comment on this thread features a link of where to report this company. It’s my best advice, the form only takes a few minutes. I can re post if you like. Best of luck!

[Marjo]

Nice to see you back on the community @django90!