My issue with them is a little more complex than the rest, they originally called me in 2012 ouf the blue...I was very skeptical at first but when they said that they were a partner of 02 and after checking this out. I was ok with it, claimed to be offering a better deal etc and I ended up agreeing to a deal etc and tbh I hadnt had any issues with them..took out another deal in 2015 for an iPhone 6....
...then we come to this year, I was called as I was up for renewal this year...said I wanted to upgrade to an iPhone7, but the salesman gave me the usual speil of a better deal and I ended up getting a £5 discount (guess you have heard this before right) this wasnt for an iPhone7 this was for an iPhone6 my existing handset. As they had been decent (or so I thought) so agreed over the phone. When I called about upgrading the tariffs and contract lengths were not good deals so I asked why I couldnt have one of the 2 year deals that 02 have on their website, I was told that I couldnt due to where I was in my contract stage. Looked back and found myslef in a 33 month contract and was stunned!!! Wanted to cancel immediately but was told I would need to pay over £1000....
Then I went digging and looked for reviews and other cases which led me here. Oh and yes, its a business contract and I am not a business the usual. I have had other minor issues this year too but they were sorted by 02. As I say, I never realised that this company had so many issues until this year.
I am more disappointed that anything that 02 would partner with a company who are misleading consumer into long, expensive deals...the only reason I didnt hang up in 2012 was because I believed them to be 02.
Little stuck here, want to get out of this contract...or have it reduced dramatically...any help:?
