14 day cooling off period is null and void according to O2 business?

[ScottDj]

So I've been waiting for a phone for almost two weeks after o2 sent the wrong handset out, I gave them a timeframe of when i wanted it sorting out by or i would cancel under the 14 day cooling off period which i thought was UK law (new contract) Turns out i was wrong according to my o2 business advisor and the 14 day cooling off period is null and void according to the terms set out by o2 business.

Before i proceed with this, i need to know if my o2 account manager is correct, o2 do in fact have the ability to rewrite UK consumer law or am i completly in the wrong.

Many thanks

[madasaf1sh]

@ScottDj

The 14 day cooling off period only applies to Consumer products and not business transactions

Taken from Trading Standards:
Distance selling and doorstep selling regulations
Businesses do not get cooling off periods when signing up to contracts at home, on a business premises or at a distance. Unless the contract you have with the company you are purchasing the product from states you have a cooling off period, you will not have one.

In this instance o2 are working to the letter of the law, im afraid to say.

[ScottDj]

guess thats that then... Thanks for the reply