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voicemail

PETERM4
Level 1: Joiner
  • 1 Posts
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on ‎22-07-2021 21:57

on ‎22-07-2021 21:57

for some time now i have been using apple iphone 11xr and my voicemail has been taking my recorded message without any difficulty. Approx 2 weeks ago without any ideas at the time this facility just stopped working and despite all my efforts i just cannot get it working again. having spoken to o2 and receiving confirmation that the account is in order no one seems to understand why its not working.

The phone is up to date with software ios 14

HELP!

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MI5
Level 94: Supreme
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on ‎22-07-2021 23:06

on ‎22-07-2021 23:06

@PETERM4 

Did this coincide with an upgrade or tariff change?

If so, you may not have iData enabled on your account.

Also check your apn to ensure it is "idata.o2.co.uk"

You can also try texting the word STATE to 9011, this will reset the mailbox without losing any messages.

 

https://www.o2.co.uk/help/phones-sims-and-devices?page=topic/voicemail/visual-voicemail/device/apple...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
In response to MI5
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on ‎26-07-2021 13:14

on ‎26-07-2021 13:14

Hi @PETERM4 have you been able to solve this with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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