unlocking my old iphone

[Anonymous]

I am trying to unlock my old device but having typed in the IMEI number my request is rtefised and the following message posted 'Your request to unlock your device could not be sent Please try again'. I have tried this on several occassions - can you help please? many thanks S

[gmarkj]

Do you still have an account/contract with o2?
If yes, have you checked that the IMEI number matches what is on My o2?
Have you tried another sim (from the new provider) in it? Does that work or say network locked?

[MI5 · Accepted solution]

There is a problem with iPhone unlocking at the moment.
The advice is to wait 7 days and try again.

[Cleoriff]

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@MI5 wrote:
There is a problem with iPhone unlocking at the moment.
The advice is to wait 7 days and try again.

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Hopefully less than that  @MI5 as the first post we saw re this issue was stating from 27th June...so should be 3 days now...If they get the 'problem' sorted of course?

[MI5]

In the absence of any updates....

[Cleoriff]

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@MI5 wrote:
In the absence of any updates....

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Ok....

[MI5]

@Martin-O2 any updates on the iPhone unlocking problem?

[Anonymous]

First tried to unlock on the 29th, still not working after attempting to unlock yesterday evening.

Received an 'unlatch failed' sms and email this morning.

[Cleoriff]

If you are having these issues @Anonymous then you are better off contacting CS.. http://www.o2.co.uk/contactus

[MI5]

There have been problems recently with iPhone unlocking due to system issues.
If the system is still down I'm afraid it will be a case of waiting until it's fixed.