on 26-04-2019 13:09
The phone belongs to the insurance company that paid out on the loss.
Not sure how you would go about resolving this...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-04-2019 13:30
It can't be resolved. Unless you get in touch with the people who ran the Airport auction and ask for a refund.
Pretty stupid of any airport to include mobiles in auctions actually. The first thing anyone would do on losing a phone, would be to ring their insurance company who would block the phone immediately.
If it's a UK airport you may want to raise that point.
on 26-04-2019 13:38
In future, the best place to get a used phone is from bona fide recycle companies, like CEX. You're more likely to get what you paid for.