on 26-04-2019 13:09
on 26-04-2019 13:30
It can't be resolved. Unless you get in touch with the people who ran the Airport auction and ask for a refund.
Pretty stupid of any airport to include mobiles in auctions actually. The first thing anyone would do on losing a phone, would be to ring their insurance company who would block the phone immediately.
If it's a UK airport you may want to raise that point.
on 26-04-2019 13:38
In future, the best place to get a used phone is from bona fide recycle companies, like CEX. You're more likely to get what you paid for.