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stopped fee.

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Anonymous
Not applicable

on ‎22-04-2017 08:45 - last edited on ‎22-04-2017 11:46 by Moderator

on ‎22-04-2017 08:45 - last edited on ‎22-04-2017 11:46 by Moderator

Hi there,

 

I would like to stopped iFitness charge £3 per week immediately. I contacted by calling 03333217014 to stop as well.

 

Actually I did not know of this charge and I saw this charge on the monthly bill.

 

Hope to hear from you soon.

 

Kind Regards,

 

Krishna

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jonsie
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on ‎22-04-2017 10:20

on ‎22-04-2017 10:20

Hi @Anonymous

You need to cancel directly with the company. A few threads about this. 

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/ifitness-app/td-p/1034039

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 96983 Posts
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on ‎22-04-2017 10:20

on ‎22-04-2017 10:20

Hi @Anonymous

You need to cancel directly with the company. A few threads about this. 

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/ifitness-app/td-p/1034039

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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In response to jonsie
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on ‎22-04-2017 11:48

on ‎22-04-2017 11:48

O2 will not be able to stop the charges unfortunately.
It is something that you have signed up for so it is down to you to call the company and stop it yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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on ‎02-05-2017 12:19

on ‎02-05-2017 12:19

Hello @Anonymous,  are you still having issues? Did any advice help you out?

Thanks for letting us know Help

As you know, the O2 Community is a place for you to ask other customers like you, we are not O2 CS. 

And thanks a lot @MI5 & @jonsie for the help! You are Fantastic

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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