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Level 1: Joiner
Posts: 2
Registered: ‎13-09-2018
Accepted Solution

phone not working abroad

When I went to Amsterdam in February of this year, on my way to Dublin my carrier disappeared and I did not have any 4g or anything. This followed through right through my time in amsterdam. I tried resetting my phone etc but it remained the same. When I got back I went to the 02 shop as I was going away on holiday again and didn’t want the same problem. The girl in the 02 shop said it was probably just the SIM card, so she changed it over and gave me a new sim. Still the same problem occurred when I went on holiday a few days later. She said if it didn’t work after changing it to a new SIM card then it was probably something to do with the phone itself and go to the Apple store if so. Is this correct?
Posts: 88,092
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: phone not working abroad

You probably have a roaming bar on your account.
Call customer service to get it checked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,550
Topics: 683
Registered: ‎14-01-2013

Re: phone not working abroad

@Becs13

Could you make calls and text or was it just data you had a problem with?

If just data, you may have the wrong bolt on and it needs changing when you go abroad.... ie if your APN is showing idata.o2.co.uk try changing it to mobile.o2.co.uk or vice versa

You could have also tried 3G instead of 4G...or even searching for another network.

Just a few other options to consider if there is no roaming bar on your account...

 

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎13-09-2018

Re: phone not working abroad

No I had no service at all so I couldn’t send texts or ring people and my mobile data wouldn’t work either
Posts: 72,550
Topics: 683
Registered: ‎14-01-2013

Re: phone not working abroad


@Becs13 wrote:
No I had no service at all so I couldn’t send texts or ring people and my mobile data wouldn’t work either

It's a roaming bar then as previously mentioned @Becs13

Ring customer services and ask for it to be removed https://www.o2.co.uk/contactus

They are open now and it's the best time to call....

*The Game Is On*


Posts: 88,092
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: phone not working abroad

Had another thought in this. It’s possible that your network selection is set to manual rather than auto as this will just mean it drops all connections when out of range of o2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,278
Registered: ‎18-04-2018

Re: phone not working abroad

Hi @Becs13, have you made any progress with this since you last posted? Did the suggestions above help?

 

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