new phone and no service

[shezyb]

Hi everyone, I was hoping you could help. I have got a daughter a new iphone 5s. I have put in the sim, it's all set up with wifi etc except I have no service. It is 4g ready which there is 4g in the town where we go often but where we live it's only 3g. I remember doing something to my other daughters phone to get both and I just can't remember or find it anywhere what I did? Thank you x

[MI5 · Accepted solution]

Is the sim new too? If so it will need activating either by cs or by doing a sim swap online.
There are some other possibilities too but try that first
http://swapmysim.o2.co.uk/
http://www.o2.co.uk/contactus

[shezyb]

Thank you M15. That's a big help x

[MI5]

Hope you get sorted

[Anonymous]

Also one you have done the sim swap if it's not set to recived 4g .. ( I would expect it is already) you can go to
settings
Cellular
Enable LTE
that will enable 4g.

[Cleoriff]

---

@Anonymous wrote:
Also one you have done the sim swap if it's not set to recived 4g .. ( I would expect it is already) you can go to
settings
Cellular
Enable LTE
that will enable 4g.

---

Mine was swapped in January. The sim was already 4g enabled. (All new sims from O2 are 4G)

I didnt need to do anything via settings at all. It found it automatically.

[Anonymous]

@Cleoriff I thought it would be but I though ide check the net just incase (as I don't own a iphone) and came across this..http://support.sprint.com/support/tutorial/Turn_4G_on_or_off_Apple_iPhone_5_64GB/44049-665-3

Sorry if it's the wrong info I'll del it if it is and leave you more advanced users to it

[Cleoriff]

---

@Anonymous wrote:
@Cleoriff I thought it would be but I though ide check the net just incase (as I don't own a iphone) and came across this..http://support.sprint.com/support/tutorial/Turn_4G_on_or_off_Apple_iPhone_5_64GB/44049-665-3

Sorry if it's the wrong info I'll del it if it is and leave you more advanced users to it

---

No leave it...I am only speaking from my own experience of what happened with me (and my Note 3)

[viridis]

That doesn't enable 4g on the sim, just allows the phone to use it.

[Anonymous]

@viridis  yeah i know i was just seeing if it was this part of the op msg

"I remember doing something to my other daughters phone to get both and I just can't remember or find it anywhere what I did? Thank you x"