
on 16-07-2015 02:45
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on 16-07-2015 02:45
I gave my iphone4 to my son and requested it to be unlocked by O2. I followed the instructions after email saying it was now unlocked & connect to itunes with Vodafone sim card. I did this, it was successful and accepted the sim card, but the phone just says No Service. I tried manually changing the carrier to Vodafone but the message says “restricted network – your selected mobile network is restricted. You can choose a different network in Settings”. Please help!
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16-07-2015 07:44 - edited 16-07-2015 07:47
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16-07-2015 07:44 - edited 16-07-2015 07:47
To add...if O2 assure you the phone IS unlocked, then you will probably need to contact Vodafone customer services as its their sim that isn't working in the phone....
http://www.vodafone.co.uk/contact-us/
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on 16-07-2015 07:23
HI @Anonymous
It sounds as if it hasn't been unlocked successfully by O2. You may have to do it again. Have a look at this help link http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294
Unlocking form here
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
If you still have no success then you need to contact customer services http://www.o2.co.uk/contactus
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16-07-2015 07:44 - edited 16-07-2015 07:47
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16-07-2015 07:44 - edited 16-07-2015 07:47
To add...if O2 assure you the phone IS unlocked, then you will probably need to contact Vodafone customer services as its their sim that isn't working in the phone....
http://www.vodafone.co.uk/contact-us/
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on 16-07-2015 07:54
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on 16-07-2015 08:11
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on 16-07-2015 08:11
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2015 09:12
The sim card is working, it has all the Vodafone details on the phone & my son's settings etc, it's just the No Service problem. My son's on contract with Vodafone (he actually lost his iphone6 & forgot to change his insurance - yes he's an idiot) so he's still going to be paying £50 per month. They sent him a new sim card that should work on the iphone4. I'll tell him to contact Vodafone again.
Thank you all for your help
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on 16-07-2015 09:15
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on 16-07-2015 09:15
You will need to contact Voda CS to have the block lifted.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-07-2015 09:15
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on 16-07-2015 09:15
Hope you get it sorted...pop back and let us know how you get on... @Anonymous it helps when advising others...:smileywink:
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on 16-07-2015 10:01
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on 16-07-2015 10:34

