iphone4 unlocked by O2 saying restricted network

[Anonymous]

I gave my iphone4 to my son and requested it to be unlocked by O2. I followed the instructions after email saying it was now unlocked & connect to itunes with Vodafone sim card. I did this, it was successful and accepted the sim card, but the phone just says No Service. I tried manually changing the carrier to Vodafone but the message says  “restricted network – your selected mobile network is restricted. You can choose a different network in Settings”. Please help!

[Cleoriff]

I would have thought the account would have been blocked...as it was an iPhone 6 the son lost.....and he had no insurance. ...Vodafone need to unblock the account I think.....(Sorry @Anonymous I am not MI5...but just airing my thoughts as well) :smileywink:

[Anonymous]

More the merrier!

My understanding is that the account will be blocked when the phone is reported lost to prevent fraud etc but, wouldn't the new SIM be ready to be activated on a new sub account that shouldn't be blocked?

Just thinking outside the box here.

[MI5]

If they follow the same process as O2 you need to call up when the new sim arrives to lift the block.

[jonsie]

It will be the account blocked not the sim. As far as I know Vodafone operate exactly the same way when a phone is lost as O2.

[Anonymous]

Just to let you know it was my son's Vodafone account that was blocked. They've now unblocked it and he should be up and running in 24 hours. Thanks everybody 🙂

[jonsie]

Good news and thanks for letting us know

[MI5]

Yep, standard process.

[Cleoriff]

Good news @Anonymous So glad it's sorted