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iphone4 unlocked by O2 saying restricted network

Anonymous
Not applicable

I gave my iphone4 to my son and requested it to be unlocked by O2. I followed the instructions after email saying it was now unlocked & connect to itunes with Vodafone sim card. I did this, it was successful and accepted the sim card, but the phone just says No Service. I tried manually changing the carrier to Vodafone but the message says  “restricted network – your selected mobile network is restricted. You can choose a different network in Settings”. Please help!

Message 1 of 18
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Cleoriff
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I would have thought the account would have been blocked...as it was an iPhone 6 the son lost.....and he had no insurance. ...Vodafone need to unblock the account I think.....(Sorry @Anonymous I am not MI5...but just airing my thoughts as well) Fear:smileywink:

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Message 11 of 18
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Anonymous
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More the merrier!

My understanding is that the account will be blocked when the phone is reported lost to prevent fraud etc but, wouldn't the new SIM be ready to be activated on a new sub account that shouldn't be blocked?

Just thinking outside the box here.
Message 12 of 18
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MI5
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If they follow the same process as O2 you need to call up when the new sim arrives to lift the block.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 18
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jonsie
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It will be the account blocked not the sim. As far as I know Vodafone operate exactly the same way when a phone is lost as O2.

Message 14 of 18
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Anonymous
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Just to let you know it was my son's Vodafone account that was blocked. They've now unblocked it and he should be up and running in 24 hours. Thanks everybody 🙂
Message 15 of 18
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jonsie
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Good news and thanks for letting us know slight_smile

Message 16 of 18
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MI5
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Yep, standard process.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 17 of 18
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Cleoriff
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Good news @Anonymous So glad it's sorted wink

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Message 18 of 18
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