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iphone dropping calls

rocket1800
Level 1: Joiner
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on ‎03-11-2017 10:20

on ‎03-11-2017 10:20

My iphone 7 keeps dropping out of calls mid conversation... This has only happened since updating to IOS 11 and I suspect it is happening only when someone on another iphone calls me although this may not be the case.

 

In addition, the battery life since IOS 11 is now shockingly crap and ONLY when I am talking to someone else on an iphone the the speech can become distorted like it is being impacted on by (for example) an electric current.. I cannot think of a better way to describe it.

 

I am starting to lose faith in my Apple products!

 

Is anyone else having these issues

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MI5
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on ‎03-11-2017 10:24

on ‎03-11-2017 10:24

Have you tried a full back up and restore?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎03-11-2017 10:51

on ‎03-11-2017 10:51

There have been battery issues with iOS 11 but hopefully 11.1 released this week will alleviate the issue. It also sounds like a faulty mic or speaker maybe at fault or a loose connection. 

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viridis
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on ‎03-11-2017 11:48

on ‎03-11-2017 11:48

You're holding it wrong
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Anonymous
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on ‎03-11-2017 12:11

on ‎03-11-2017 12:11

@viridis 🤣😂

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jonsie
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on ‎03-11-2017 12:32

on ‎03-11-2017 12:32

@viridis is this still an issue for iPhone or is it still listed on the Apple webpages as a customer error?
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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viridis
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on ‎03-11-2017 12:39

on ‎03-11-2017 12:39

Always customer error.
Here's lord Steven telling us why..
https://youtu.be/IorfYuF4gMM
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Martin-O2
Former Staff
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on ‎06-11-2017 11:56

on ‎06-11-2017 11:56

Hello @rocket1800 have you had any luck finding the cause of your calls dropping out? 

→ COVID-19 support - Help and support from O2 during the lockdown
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If you'd like to take part, why not register? slight_smile
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