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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

That was on the phone, live chat has been down all morning as it's too busy

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Posts: 101,747
Topics: 549
Solutions: 12,968
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

Even better !!
Try again and you might get someone who cares.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,860
Topics: 737
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

Not sure I know what to say about the above without being rude? So that was via CS who should know whats what....and Live Chat can't be accessed? I think we may be seeing more iPhone 6S posts very soon then...Rolleys

*The Game Is On*

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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

[ Edited ]

Yes I got a bit frustrated and said that they have taken a payment from me for a phone that I bought based on their statement that I would receive it on 25th if ordered that day and now they are telling me that they don't know when they are going to send it but it will be some time in the next 5 weeks.

 

I said that maybe they have missold me the phone on that basis and she basically agreed but didn't have anything more to say.

 

Maybe I was a bit rude but I am frustrated to be told this and to just not know the status of my order when some people on O2 have apparently already had their tracking emails?

 

The website seems to work for some people and not others

 

O2 apparently don't even know when they are getting the phones?

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Level 3: Thinker
Posts: 93
Registered: ‎23-09-2013

Re: iPhone 6s+ order status still broken

Same here. Nothing from O2 since the first confirmation. At my o2 you get "This information is not available at the moment. Please try again later."

All we need to know is that our orders will be delivered on the 25th as on the page when I was placing my order! 

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Posts: 87,860
Topics: 737
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

If  you have had email confirmation then your order has been accepted. You will hear nothing else now till the 24th or 25th when the phone is ready for dispatch and you get a tracking number when the courier has your parcel. IF you hear nothing by that date... then is the time to start worrying....

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Posts: 101,747
Topics: 549
Solutions: 12,968
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

But as usual - No info from O2 for customers so we will get many of these questions asked....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,860
Topics: 737
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken


@MI5 wrote:
But as usual - No info from O2 for customers so we will get many of these questions asked....

I agree Rich...I only know this because of previous years and the FAQ thread. So a bit worrying if you are a new customer and hear nothing...If it stated ' Order in Progress' it would be less of a concern?

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: iPhone 6s+ order status still broken

Thanks for updating me @Anonymous, I shall talk to the rest of team about the page and see if anything can be done.

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Level 3: Thinker
Posts: 93
Registered: ‎23-09-2013

Re: iPhone 6s+ order status still broken

When your confirmation email said "Thanks for your upgrade order. We're currently processing your request
and will update you shortly on its progress."
What does "shortly" mean? A week and a half almost and this "shortly" has not happened. It is appalling! How can you trust someone who makes a promise and doesn't keep it?
Over 10 years of loyalty here...