I pre-ordered my iPhone 6s+ early on the preorder day. I got confirmation emails to say my order has been received and I am seeing an order number when logged into My O2 on the web.
However, when I go to check this status I get an error message that this page is currently unavailable. It's always been like this and isn't getting fixed, I'm starting to lose confidence now.
O2 support are telling me that "we don't know why the website says that". They did say that they have my order but I don't seem to have any way of tracking it.
Is there anywhere else or somebody else that can help me find this info?
Release day is the 25th. If all goes to plan and there are no problems, you will (as @MI5 said) get a tracking number. This thread answers many many questions....
Thanks, I understand that I won't get any tracking info until my order is despatched, but to take me to a broken page until then is surely not very professional?
How may people will be wondering the same thing as me? Surely just a "Your order is waiting for despatch" page would be better?
Sorry to hear about the page issues! Are you still having trouble?
Yes all I'm getting when going to my order page is "This information is not available at the moment. Please try again later."
I know of people on O2 that have already had despatch emails so why is this page still broken? I cannot get an answer from O2 on whether I will get my 6s+ on launch day
I just called O2 and didn't really get anywhere.
I had this conversation:
Me: Could you please let me know when my phone will be despatched
O2: It will be any time up to 5 weeks
Me: But my preorder conformation says "Pre-order yours today and you'll get it on 25 September"
O2: I can't comment on that, I'm just told 5 weeks
Me: So could you please tell me when mine will be despatched
O2: No, we don't know when we are getting the phones from Apple
Me: So there is currently no way of knowing if I'll get it on 25th?
O2: I would think that if you ordered early enough you'll get it on Saturday but I can't tell you if you will or not
Me: Saturday or 25th?
O2: I don't know
This is about when I gave up, just guess I'll have to sit an wait and see.
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