iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

Judging by the CEX shop today a few are upgrading to just to sell on.

[Anonymous]

You should all be grateful that you have them or at least a date to get one. I pre ordered on the 12th and am yet to be told anything other than out of stock!! My husband is on Vodafone and he received his on launch day! Come on O2 pull your finger out!!

[Huntress]

@Anonymous 

I don't believe you can rely on any information given by either CS or Live Chat with regards to your likely dispatch date.  I'm just going to wait now until I get a text telling me it's been dispatched and I'm not expecting that for a few weeks.

[MI5]

There were many on O2 that received them on launch day too, just not everyone. I see on the Voda forum that many are still waiting also.....

[Anonymous]

Just got off the phone with someone from CS . He mentioned still out of stock, I had to really push for the answer.. But he eventually did say they have completed the orders for the 12th and have only just started working on the 13th. So if you ordered on the 13th expect a message in the next few days.

[Huntress]

@Anonymous 

That can't be true as I ordered on the 12th and I've heard nothing from O2.

[Anonymous]

I haven't either. Which phone though?

[Anonymous]

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@Huntress wrote:

@Anonymous 

I don't believe you can rely on any information given by either CS or Live Chat with regards to your likely dispatch date.  I'm just going to wait now until I get a text telling me it's been dispatched and I'm not expecting that for a few weeks.

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Seriously then, what's the point in them? If they don't know I'd prefer them to be honest and say they don't know or put a message on the webpage saying they can't answer the questions about that. Making them outright lie to their customers is appaling behaviour from O2 surely?

[Huntress]

@Anonymous 

IP6+ 128 Gold

[Huntress]

@Anonymous 

I asked them to either e-mail/text or put a message on their web site updating customers of the situation with their pre-orders and their response was they don't have the Comms in place to do that.