Solved: Re: iPhone 5c saying searching??

Anonymous · ‎08-07-2015

I was experincing poor data feed to my iPhone 5c and so decided to reset it my pressing the home and power button. Data is all now good but since doing that the phone says "searching" so I have no mobile signal.

I've attempted to reset it again, to no effect I've also attempted a "Network Reset" this also hasnt fixed it!
?

Any ideas please!?

MI5 · ‎08-07-2015

OK, so you need to connect phone to itunes and check for any carrier file updates.
However, it could be an issue with the network locally or a sim card failure, so try iTunes first and report back please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-07-2015

You must have a mobile signal if you can receive data, or do you mean that you are on wifi for your data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-07-2015

Check your postcode as there maybe a mast fault

http://www.o2.co.uk/coveragechecker

Anonymous · ‎08-07-2015

Only getting data via wi-fi

MI5 · ‎08-07-2015

OK, so you need to connect phone to itunes and check for any carrier file updates.
However, it could be an issue with the network locally or a sim card failure, so try iTunes first and report back please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-07-2015

Clean the sim card and check your settings against these....

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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