
on 01-07-2017 19:38
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on 01-07-2017 19:38
Solved! Go to Solution.
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03-07-2017 11:34 - edited 03-07-2017 11:37
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03-07-2017 11:34 - edited 03-07-2017 11:37
Unfortunately data only tariffs (tablets, MIFI, data SIMO) don't support roaming I'm afraid, they're only for use in the UK - so changing the O2 Travel bolt on won't help with this. There's nothing to stop you using a voice sim with data allowance in your iPad Pro whilst you're roaming, subject to the usual caveats of the FUP and the performance limitations, but your data sim won't work whilst you're outside the UK at all.
https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms
4.4 Inclusive data on our Pay Monthly tariffs can't be used for data that is accessed from outside of our Europe Zone and will be charged and if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK. If not covered by a Bolt On or travel package (such as O2 Travel), data roaming charges include additional third party network operator charges and may be significant. Data usage may also be capped whilst you're abroad. You can get more information on standard data charges outside of our Europe Zone, special Bolt On and Travel packages and data caps, at o2.co.uk/international.
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on 01-07-2017 19:49
O2 let you add the travel bolt on but it did nothing.
(business users differ).
What will happen now with the new rules I can't say for sure although o2 have now said it should work when in EU.
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on 01-07-2017 19:53
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on 01-07-2017 19:53
Customer services or live chat can do this for you http://www.o2.co.uk/contactus
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03-07-2017 11:34 - edited 03-07-2017 11:37
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03-07-2017 11:34 - edited 03-07-2017 11:37
Unfortunately data only tariffs (tablets, MIFI, data SIMO) don't support roaming I'm afraid, they're only for use in the UK - so changing the O2 Travel bolt on won't help with this. There's nothing to stop you using a voice sim with data allowance in your iPad Pro whilst you're roaming, subject to the usual caveats of the FUP and the performance limitations, but your data sim won't work whilst you're outside the UK at all.
https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms
4.4 Inclusive data on our Pay Monthly tariffs can't be used for data that is accessed from outside of our Europe Zone and will be charged and if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK. If not covered by a Bolt On or travel package (such as O2 Travel), data roaming charges include additional third party network operator charges and may be significant. Data usage may also be capped whilst you're abroad. You can get more information on standard data charges outside of our Europe Zone, special Bolt On and Travel packages and data caps, at o2.co.uk/international.
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on 03-07-2017 11:41
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on 03-07-2017 11:41
How can we use our allowances if o2 still restrict it to uk only?
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on 03-07-2017 11:48
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on 03-07-2017 11:48
@Martin-O2 perhaps you could confirm officially for me, but certainly my understanding is that roaming was not permitted on any data only contract at all, as per the T&C's?
This was one of my own bugbears @MI5 as I have a tablet on a Refresh deal with a high data allowance, and was looking forward to using it when I travel within Europe, but alas was informed that it was not going to be possible. This is also the information we are relaying to customers, so it would be good to have some clarification particularly if this isn't the case.
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on 03-07-2017 11:56
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on 03-07-2017 11:56
My tablet never worked no matter what when in France.
I specifically asked this question because of that and was told it will now work?
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on 03-07-2017 15:02
Thanks all for help.. I did a text guru chat on Saturday and the guru said that after some account changes it should definitely work- might take up to 24 hours.. 36 hours later no luck, so I did another text chat just now, only to be told that data sim can only be used in UK, as per later messages. Rather frustrating and perplexing that 02 are telling me two different and contradictory things (and the first text chat truncated unexpectedly right at the end, so I didn't get to save the transcript). I'd be interested in hearing if others have had more success, otherwise I'll be looking elsewhere...
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on 04-07-2017 12:29
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on 04-07-2017 12:29
Hey guys I'll ask for clarification on what happens with data only tariff's with the new roaming rules taken into account.
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on 05-07-2017 09:21
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on 05-07-2017 09:21
@Wa10 @Anonymous I've had a response and unfortunately both MBB data only tariffs will remain UK data only.
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