email Settings for iPad

[Anonymous]

I have used my iPAD (via wifi networks) for several months without many problems.  Occasionally, I have problems sending emails and wonder if this is to do with the SMTP settings (smtp.ntlworld.com - my primary server) in the email account settings on the iPAD.

I recently purchased a pay as you go pack for the iPAD and have managed to send emails via the 3G network but only by switching off any smtp servers configured on the iPAD.  I did this after talking to the data tech guys this evening and it worked.

However, once I get back onto my home wifi network I cannot send emails because there are no smtp servers set up and messages just seem to sit in the OUTBOX.

Have I done something wrong when setting up the iPAD/email settings originally?  I can't imagine that I need to change the settings each time I switch from a wifi network to a 3G one.

Thanks in advance.

Cliff

[Liquid]

Hello there welcome to the forums:)

As I'm sure you know ntl service is now defunct the access to those servers is primarily through Virgins connections now.

This could well explain why you have issues connecting while not on wifi(presume its a virgin Internet connection?)

Try changing your settings as follows should solve it.


Goto to your iPhone's (or iPad) Settings Screen
Select Mail, Contacts, Calendar
Scroll to the bottom and Select the "Other" option ... (it is below MobileMe)
Select Add Mail Account

In the New Account screen enter your :-

Name (e.g. Joe Bloggs)
Address (enter your full email address ... e.g. joebloggs@ntlworld.com )
Password (do not put your correct password in yet ... put in something that is wrong)
Description (this will automatically get filled in, but you can put something more meaningful e.g. My NTLWorld email

Click Next (at top of screen)
then it should try and verify your account ... this will fail (as you put in the wrong password)
After that you should see a "Cannot Get Mail" error
Say OK to error message ... now you should have access to the settings that you need to get email working
In my case, I setup an IMAP Email connection (you can choose between IMAP and POP at the top of the screen)
The settings below are what I used:-

Name: Joe Bloggs (substitute your own name here!)
Address: jbloggs@ntlworld.com (substitute your own email address here!)
Description: My NTLWorld Email

Incoming Mail Server (section)
Host Name: imap.virginmedia.com
User Name: jbloggs@ntlworld.com (substitute your own email address here !)
Password: (Enter your own correct password now)

Outgoing Mail Server (section)
Against SMTP: smtp.virginmedia.com
Click where it says SMTP: smtp.virginmedia.com>

Then on the next screen click at the top where it says smtp.virginmedia.com

Make sure that Server is set to ON
Host Name: smtp.virginmedia.com
User Name: joe.bloggs@ntlworld.com
Password: Enter Correct Password
Use SSL: On
Authentication: Password
Server Port: 465

Click Done in top right corner, the Click Account and then at the bottom of the screen click the Advanced button

and under the section "Incoming Settings" I have the follow settings:-
Use SSL: On
Authentication: Password
IMAP Path Prefix / (do not enter anything against this field - leave it blank)
Server Port: 993
Click Account and then Click Done, then Mail


I reccomend setting it up as a new account rather than maybe screwing up the one that works on wifi in the case it doesn't work.

Let us know how you get on:)

[Anonymous]

Hi,

I'll give this a try but even though NTLWORLD is defunct the servers are still there and details have been verified. I've been using them for over a year and the fact is they still work when I am on wifi. It is when I switch from wifi to 3g that my problems start.

[Anonymous]

Try going to select your mail account and turn it off and then back on it works for me on blueyonder email address from time to time when it goes funny.

[Liquid]

Sorry I worded it poorly 😞 it's a wierd one. I'm hoping by using your smtp through begin servers to direct at the mrl world ones will solve the issue:)

[Anonymous]

What is confusing is that the tech support guys said I shouldn't have to change the email settings at all.  the device should switch between qifi and 3G seamlessly and I should be able to send emails however I am connected.

My experience is that switching from 3G (where no SMTP server is defined or apparently necessary) to wifi, results in not being able to send emails unless a SMTP server is set up.  The iPAD has been connected to iTunes and the carrier settings have been updated yet I still have this problem.

OK - I can just remember to activate a SMTP server whenever I switch back to wifi but I shouldn't have to - is what I understood I was being told.

[Anonymous]

Try this link from virgin media here ignore the error and just click on to return to original screen  Email set up