eSIM problem with iPhone 12 Pro
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on 26-12-2023 22:09
I’m in Singapore with work and managed to lose my phone. I called O2 who barred the old phone both ways etc, and they sent me an eSIM to use with an iPhone 12 Pro that I managed to borrow from a colleague.
unfortunately I can’t get connected to a network despite there being some available so can’t make it receive calls or SMS
I’ve spoken to customer service and they removed all bars, and suggested I try resetting the network settings, but this hasn’t helped.
Any suggestions on what to try next?
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26-12-2023 22:24 - edited 26-12-2023 22:25
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26-12-2023 22:24 - edited 26-12-2023 22:25
It can take 24 to 48 hours for the account bar to be lifted.
Other than that, persevere with O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call from abroad on
+44 7860 980 202 |
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on 26-12-2023 22:32
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on 26-12-2023 22:32
Thanks for your reply. I’ll wait longer and give the account bar time to be lifted then.
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on 28-12-2023 10:42
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on 28-12-2023 10:42
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on 28-12-2023 11:04
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on 28-12-2023 11:04
Well apparently you can’t install an eSIM if you are not in the UK, so the whole eSIM concept is useless in this case 😂
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on 28-12-2023 11:09
It is possible but only for customers that have been moved to the new 360 system.
Many of us still waiting for this to happen.
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on 28-12-2023 11:26
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on 28-12-2023 11:26
Ok I guess I’m not one of those customers then
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on 28-12-2023 11:33
Not unless the option is in your MyO2.
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on 29-12-2023 00:08
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on 29-12-2023 00:08
Ok I don’t see it anywhere, is something I can request from customer service?
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on 30-12-2023 12:35
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on 30-12-2023 12:35
I think that the answer to that question is "no" - it becomes available when you are moved to the new billing system and is not an option that you can request in advance of that move.
I also don't think that you can request to be moved forward in that queue - if @MI5 knows otherwise, I am sure that he will advise you.

