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eSIM problem with iPhone 12 Pro

scottmk1
Level 1: Joiner
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on ‎26-12-2023 22:09

on ‎26-12-2023 22:09

I’m in Singapore with work and managed to lose my phone. I called O2 who barred the old phone both ways etc, and they sent me an eSIM to use with an iPhone 12 Pro that I managed to borrow from a colleague.

 

unfortunately I can’t get connected to a network despite there being some available so can’t make it receive calls or SMS 

 

I’ve spoken to customer service and they removed all bars, and suggested I try resetting the network settings, but this hasn’t helped.

 

Any suggestions on what to try next?

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MI5
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on ‎30-12-2023 17:55

on ‎30-12-2023 17:55

You just need to wait your turn @scottmk1 sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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scottmk1
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on ‎31-12-2023 02:16

on ‎31-12-2023 02:16

No problem. I’ve got a new plastic sim on order and hopefully it will arrive in time for a colleague to bring it out to me 

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Oxonian
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on ‎31-12-2023 12:16

on ‎31-12-2023 12:16

@scottmk1 

Good luck ! 

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MI5
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on ‎31-12-2023 13:03

on ‎31-12-2023 13:03

@scottmk1 

Make sure it has been activated whilst it is in the UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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